Our products are currently available online at www.laphilstore.com.
Product information is available on each individual item description page. If you would like information on an item you don't see please email OnlineStore@laphil.org or phone 213.972.3440, 7 days a week, 10:00 a.m. to 5:00 p.m. Pacific Time.
Any Associate who answers can assist you.
FORMS OF PAYMENT:
Credit Card Only. Visa, MasterCard, Discover and American Express are accepted. Be sure to include all the digits of your account number and expiration date. Please include the billing address for your credit card when placing an order online or by telephone. Your credit card will not be charged until your items have shipped.
Cash and Checks NOT Accepted. Please do not send cash, checks or money orders.
Shipping costs are calculated automatically based upon the product(s) you choose, address information you enter and method of shipping (ground, 2nd Day, etc.) chosen.
Addresses outside the contiguous 48 United States—Alaska, Hawaii, Puerto Rico—and all international orders require special handling. To place these orders call 213.972.3440. We will notify you via email or telephone with the shipping costs and will not proceed with the order until confirmation is received.
In the case of all international orders any taxes, import duties and customs/brokerage fees are the responsibility of the recipient.
We use UPS exclusively so we can not ship to P.O. boxes, APOs, correctional facilities or any addresses requiring extraordinary handling.
RETURNS / EXCHANGES:
Before returning any merchandise for a refund or exchange, please email us at OnlineStore@laphil.org for approval.
All returns or exchanges must be completed within (30) thirty days of receipt date. Please complete the Comments section at the bottom of the Packing Slip with a detailed explanation of the problem and include it along with the merchandise being returned. You will be credited for the product value and taxes, less return shipping and handling fees. Shipping and handling charges are NOT refundable. Sale items are non-returnable. Returned/Exchanged items should be in the original packaging and in salable condition. We recommend that you use UPS or FEDEX ground when returning merchandise. This will provide you traceability and insurance for the shipment. Do not return items via USPS parcel post or bulk rate.
Refunds (less shipping and handling) will be issued for the full purchase price for returned merchandise provided that the merchandise is in resalable condition when it is returned within 30 days of the ship date on your invoice (receipt). Sale/clearance items and items sold "AS IS" are not refundable. Open CDs, CD-ROMs, cassettes, videotapes, or DVDs are not eligible for a refund but may be exchanged if defective or damaged and will be replaced with SAME TITLE ONLY.
If you would like to exchange any of the items that you ordered, you must contact us within 30 days from the ship date on your invoice (receipt). Open CDs, CD-ROMs, cassettes, videotapes, or DVDs may not be exchanged unless defective or damaged and will be replaced with SAME TITLE ONLY. Freight charges will be applied to any exchange and must be paid in full before exchanged merchandise is shipped.
Damaged or defective merchandise should be reported to us as soon as possible. We will arrange for the return and/or replacement for items that were received either defective or damaged. Open CDs, CD-ROMs, cassettes, videotapes, or DVDs will be replaced with SAME TITLE ONLY. We will issue a "call tag" for the damaged merchandise and it will be picked up by UPS at your shipping address. Replacement merchandise will not be sent until the damaged/defective item is returned.
Non-Received/Received Wrong Item:
If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error, if any and what item(s) were missing from your order. We will make all necessary arrangements to correct your order. If the item was shipped in error on our part, we will also gladly refund your shipping charges. When making a return, please fill out completely the return form that is included in the original shipment. This will allow us to process the return faster. We will pay for return shipping for orders shipped in our error.
We refund shipping charges in the following cases:
- We ship an incorrect product
- We ship a broken or defective product
- The carrier damages a product during shipping
If we re-ship a product in these cases, we do not add another shipping charge.
Returns/Exchanges in Person:
BEFORE RETURNING/EXCHANGING ANY MERCHANDISE IN PERSON, PLEASE EMAIL US AT OnlineStore@laphil.org for approval. We will provide you with information necessary for the return or exchange. Your item must be returned within 30 days of purchase and accompanied by a receipt.
If you decide to cancel an order that you have already placed online, please call us at 213.972.3416 or OnlineStore@laphil.org for assistance within 24 hours of your order.
Once an order is placed online, you will receive an email with a confirmation number with your order details. Once your order has been shipped, you will receive an Order Update email notifying you if it was shipped via UPS. If your order was shipped via UPS, you will receive an email from UPS with your Tracking Number.
If you have any questions please email OnlineStore@laphil.org for assistance.
The LA Phil Store reserves the right to change or modify its prices, billing & shipping methods, or other terms and conditions applicable to purchase at any time.