Frequently Asked Questions
Q: What special benefits do I receive as a Subscriber?
A: LA Phil Subscribers receive a 10% discount on all purchases, except for items already marked down. You'll be able to enter your name and subscriber number (as it appears on your subscriber card) in the field provided on the Payment Information page. Your discount will be applied automatically. Subscriber's discounts will be verified before your order is shipped so that you will be correctly billed. Subscribers will be notified via email of all the items that have been shipped, amount of discount applied and a final amount billed. Learn more about becoming a subscriber.
Q: I am a member of KCET or KCRW, do I get a discount?
A: Yes, members of KCET or KCRW receive a 10% discount on all purchases for in-store purchases only, except for items already marked down. To receive your discount, you will just need to show your card when checking out.
Q: Do you have Educational discounts?
A: Yes, educators may be eligible for discounts. For more information, please email us at OnlineStore@laphil.org
Q: Do I have to pay sales tax for online purchases?
A: The LA Phil Store can only charge sales tax for orders purchased by persons residing in California or that have their credit card billing address in California. The sales tax on items purchased in California is 9.75%. When items are shipped out of state, CA Sales Tax is not applicable.
Q: Can I have my items gift wrapped?
A: Yes. Gift wrapping is available for a $5 fee per item (with some large item exceptions). Simply add the gift wrap to your cart. If you would like us to wrap more than one item, please change the quantity to correspond with the number of items you want wrapped. If you are unsure if the item is available for gift wrap, feel free to contact us at 213-972-3440 or email to: OnlineStore@laphil.org
Q: I saw an item in your store when I visited the LA Phil Store, but I cannot find it online. How can I find this item?
A: Some items from our physical store are not included online. If you have seen something in our store that we have not yet included on our site, or if you would like to know if there is any other merchandise related to your interests, please call 213-972-3440 or email to: OnlineStore@laphil.org
Q: How do I use your online store to make purchases?
A: To purchase products from online you must create an account with us. If you do not have an account with The LA Phil Online Store, please go to our signup page. If you have an existing account please log in to your account with the LA Phil Online Store and enter your email and password. Product information is available on each individual item description page.
Q: How do I delete an item from My Bag?
A: When you are on the View Cart page simply click on the small blue box under the column heading Remove then click the OK button in the dialogue box and the item is deleted from your cart.
Q: How do I change the quantity of an item I want to purchase?
A: When you are on the View Cart page simply use the up or down arrows next to the Quantity box to purchase more or less of the item.
Q: Why do I need to create an account with The LA Phil Online Store?
Q: How can I update my information?
A: Click on the My Store Account tab on the navigation bar. Then click on either the Update Email Address or Password or Manage Address Book links and change whatever information you wish to.
Q: Do you ship Internationally?
A: At this time we ship only to addresses in the United States.