Returns and Exchanges
All returns or exchanges must be completed within (30) thirty days of receipt date. Please complete the Comments section at the bottom of the Packing Slip with a detailed explanation of the problem and include it along with the merchandise being returned.
Please include your receipt, contact information and send the return package via insured ground service to:
LA Phil Store - Returns
151 S Grand Ave
Los Angeles, CA 90012
Returns can also be processed in person at the LA Phil Store.
You will be credited for the product value and taxes, less return shipping and handling fees. Shipping and handling charges are NOT refundable. Sale items are non-returnable. Returned/Exchanged items should be in the original packaging and in salable condition. We recommend you get a tracking number and insurance for your shipment. Do not return items via bulk rate.
Refunds (less shipping and handling) will be issued for the full purchase price for returned merchandise provided that the merchandise is in resalable condition when it is returned within 30 days of the ship date on your invoice or receipt. Sale/clearance items and items sold "AS IS" are not refundable. Open CDs, CD-ROMs, videotapes, or DVDs are not eligible for a refund but may be exchanged if defective or damaged and will be replaced with SAME TITLE ONLY.
Freight charges will be applied to any exchange and must be paid in full before exchanged merchandise is shipped.
DAMAGED OR DEFECTIVE ITEM:
Damaged or defective merchandise should be reported to us as soon as possible. We will arrange for the return and/or replacement for items that were received either defective or damaged. Open CDs, CD-ROMs, videotapes, or DVDs will be replaced with SAME TITLE ONLY. Replacement merchandise will not be sent until the damaged/defective item is returned.
NON-RECEIVED OR RECEIVED WRONG ITEM:
If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error and/or what item(s) were missing from your order. We will make all necessary arrangements to correct your order. If the item was shipped in error on our part, we will also gladly refund your shipping charges. When making a return, please fill out completely the return form that is included in the original shipment. This will allow us to process the return faster. We will pay for return shipping for orders shipped in our error.
We refund shipping charges in the following cases:
• We ship an incorrect product
• We ship a broken or defective product
• The carrier damages a product during shipping
If we re-ship a product in these cases, we do not add another shipping charge.