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RETURNS AND EXCHANGES
If you are unsatisfied for any reason, you may return or exchange an item within 30 days of receipt. To initiate a return or exchange, please email us for a Return Authorization number at Store@laphil.org
Please include a copy of your invoice with your contact information and send the trackable return package to:
LA Phil Store - Returns
151 S Grand Ave.
Los Angeles, CA 90012
Returns can also be processed in person at the LA Phil Store.
REFUNDS: Refunds will be issued for the full purchase price (minus shipping) for returned merchandise that is in resalable condition. Sale/clearance items and items sold "AS IS" are not refundable. Opened CDs or DVDs are not eligible for a refund, but may be exchanged if defective or damaged and will be replaced with SAME TITLE ONLY.
Freight charges will be applied to any exchange and must be paid in full before exchanged merchandise is shipped.
DAMAGED OR DEFECTIVE ITEM: Damaged or defective merchandise should be reported to us as soon as possible. We will arrange for the return and/or replacement for items that were received either defective or damaged.
NON-RECEIVED OR RECEIVED WRONG ITEM: If your order was incomplete or if you received something that you did not order, please contact us immediately. We will need to know what item(s) you received in error and/or what item(s) were missing from your order. We will make all necessary arrangements to correct your order.
The LA Phil Store is the exclusive source of goods as uplifting as the music of the LA Phil, as playful as a summer night spent at the Hollywood Bowl, and as ingeniously designed as the iconic Walt Disney Concert Hall.