Frequently Asked Questions

RETURNS
If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for an exchange or a refund in the form or your original payment. Shipping costs are not refundable. The product must be in its original product packaging and in salable condition.
For more information, see our Returns page.

DAMAGED ITEM
If your order arrives damaged, please contact the LA Phil Store immediately, store@laphil.org or 213-972-3440. We will arrange for the return and/or replacement for items that were received either defective or damaged. Open CDs, CD-ROMs, videotapes, or DVDs will be replaced with SAME TITLE ONLY. Replacement merchandise will not be sent until the damaged/defective item is returned.

SHIPPING INFO
Free U.S. Shipping for orders of $100 or more. $6.95 Standard Flat Rate Shipping in the U.S. for orders under $100.
Standard flat fee shipping for destinations within the continental U.S. are $6.95 per shipping address. Orders will arrive within 3-10 business days for most in-stock purchases. Orders are shipped via UPS or USPS Priority Mail.

International shipping is available via UPS or USPS. Please contact us at store@laphil.org for a shipping quote. Delivery time is between 2-6 weeks and varies based on location. Recipients are responsible for any applicable duties, taxes, or brokerage fees. Oversize items will incur a shipping surcharge.

SALES TAX
Orders shipped to California address will incur 9.5% sales tax. Orders shipped outside California ship sales tax free.

SUBSCRIBER INFORMATION
LA Phil Subscribers receive a 10% discount on purchases.

GIFT CARDS
Please call the LA Phil Store to pay for your purchase with an LA Phil Gift Card – 213-972-3440.