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FREQUENTLY ASKED QUESTIONS
RETURNS If you are not completely satisfied with your purchase, you may return the merchandise within 30 days for an exchange or a refund in the form or your original payment. Shipping costs are not refundable. The product must be in its original product packaging and in salable condition. For more information, see our Returns page.
If your order arrives damaged, please contact the LA Phil Store immediately, email@example.com or 213-972-3440. We will arrange for the return and/or replacement for items that were received either defective or damaged. Open CDs, CD-ROMs, videotapes, or DVDs will be replaced with SAME TITLE ONLY. Replacement merchandise will not be sent until the damaged/defective item is returned.
SHIPPING INFO Free U.S. Shipping for orders of $100 or more. $6.95 Standard Flat Rate Shipping in the U.S. for orders under $100. Standard flat fee shipping for destinations within the continental U.S. are $6.95 per shipping address. Orders will arrive within 3-10 business days for most in-stock purchases. Orders are shipped via UPS or USPS Priority Mail.
International shipping is available via UPS or USPS. Please contact us at firstname.lastname@example.org for a shipping quote. Delivery time is between 2-6 weeks and varies based on location. Recipients are responsible for any applicable duties, taxes, or brokerage fees. Oversize items will incur a shipping surcharge.
SALES TAX Orders shipped to California address will incur 9.5% sales tax. Orders shipped outside California ship sales tax free.
SUBSCRIBER INFORMATION LA Phil Subscribers receive a 10% discount on purchases.
GIFT CARDS Please call the LA Phil Store to pay for your purchase with an LA Phil Gift Card – 213-972-3440.
LA PHIL STORE
Address 151 S Grand Ave Los Angeles, CA 90012
Phone (213) 972-3440
Store Hours Mon - Sun / 10:00AM - 5:00PM (UNTIL 10PM ON CONCERT NIGHTS)
The LA Phil Store is the exclusive source of goods as uplifting as the music of the LA Phil, as playful as a summer night spent at the Hollywood Bowl, and as ingeniously designed as the iconic Walt Disney Concert Hall.