FREQUENTLY ASKED QUESTIONS
LA PHIL STORE HOURS
Monday: Closed
Tuesday—Sunday: 11am-5pm
Open at 5pm on concert nights
THE BOWL STORE HOURS
The Bowl Store opens at 4pm on concert nights, closes during the concert, and reopens after the show.
RETURNS
If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receipt for an exchange or refund in the form of your original payment. Please note that shipping costs are not refundable, and returned product(s) must be in their original product packaging and in salable condition. For more information, please see our Returns page.
DAMAGED ITEMS
If your order arrives damaged, please contact the LA Phil Store immediately at store@laphil.org or 213-972-3440. We will arrange for the return and/or replacement of items that were either defective or damaged. Open CDs, CD-ROMs, videotapes, or DVDs will be replaced with SAME TITLE ONLY. Replacement merchandise will not be sent until the damaged or defective item is returned.
SHIPPING INFORMATION
Standard flat-rate shipping costs $8.50 per order, and we only ship within the US at this time. Orders are processed within five business days and will arrive within 1–6 business days for most in-stock purchases.
The LA Phil Store will choose the best shipping method for orders with standard flat-rate and free shipping. This includes UPS, UPS Ground Saver, USPS First Class, USPS Priority, or USPS Media Mail. If you need to specify a delivery method or require faster shipping, please select one of our expedited shipping options at checkout. Delivery estimates are not guaranteed.
Pre-orders will ship as soon as they are available.
STORE PICKUP
Store pickup for online orders is free. Please select your store pickup location at checkout. You will receive a confirmation email once your order is processed and ready for pickup. If for any reason you are unable to pickup your order, please contact us at store@laphil.org or 213-972-3440.
SALES TAX
Orders shipped to California will incur a 9.75% sales tax or local sales tax. Orders shipped outside of California are not subject to applicable local or state sales tax.
SUBSCRIBER INFORMATION
LA Phil Subscribers receive a 10% discount on purchases. To receive your subscriber discount on merchandise, create an account.
Be sure to select "Yes" when prompted if you're a current subscriber and enter your subscriber number. Once this is complete, you will automatically receive your 10% discount on all orders when you're logged in to your account on the store website.
LA PHIL GIFT CARDS
LA Phil gift cards are an accepted payment method for in-store purchases only. LA Phil gift cards cannot be used on laphilstore.com.
ORDER CANCELLATIONS
If you decide to cancel an order that you have already placed online, please email us at store@laphil.org for assistance.
Monday: Closed
Tuesday—Sunday: 11am-5pm
Open at 5pm on concert nights
THE BOWL STORE HOURS
The Bowl Store opens at 4pm on concert nights, closes during the concert, and reopens after the show.
RETURNS
If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receipt for an exchange or refund in the form of your original payment. Please note that shipping costs are not refundable, and returned product(s) must be in their original product packaging and in salable condition. For more information, please see our Returns page.
DAMAGED ITEMS
If your order arrives damaged, please contact the LA Phil Store immediately at store@laphil.org or 213-972-3440. We will arrange for the return and/or replacement of items that were either defective or damaged. Open CDs, CD-ROMs, videotapes, or DVDs will be replaced with SAME TITLE ONLY. Replacement merchandise will not be sent until the damaged or defective item is returned.
SHIPPING INFORMATION
Standard flat-rate shipping costs $8.50 per order, and we only ship within the US at this time. Orders are processed within five business days and will arrive within 1–6 business days for most in-stock purchases.
The LA Phil Store will choose the best shipping method for orders with standard flat-rate and free shipping. This includes UPS, UPS Ground Saver, USPS First Class, USPS Priority, or USPS Media Mail. If you need to specify a delivery method or require faster shipping, please select one of our expedited shipping options at checkout. Delivery estimates are not guaranteed.
Pre-orders will ship as soon as they are available.
STORE PICKUP
Store pickup for online orders is free. Please select your store pickup location at checkout. You will receive a confirmation email once your order is processed and ready for pickup. If for any reason you are unable to pickup your order, please contact us at store@laphil.org or 213-972-3440.
SALES TAX
Orders shipped to California will incur a 9.75% sales tax or local sales tax. Orders shipped outside of California are not subject to applicable local or state sales tax.
SUBSCRIBER INFORMATION
LA Phil Subscribers receive a 10% discount on purchases. To receive your subscriber discount on merchandise, create an account.
Be sure to select "Yes" when prompted if you're a current subscriber and enter your subscriber number. Once this is complete, you will automatically receive your 10% discount on all orders when you're logged in to your account on the store website.
LA PHIL GIFT CARDS
LA Phil gift cards are an accepted payment method for in-store purchases only. LA Phil gift cards cannot be used on laphilstore.com.
ORDER CANCELLATIONS
If you decide to cancel an order that you have already placed online, please email us at store@laphil.org for assistance.